Refund Policy
Our fees and refund terms are set out in the service agreement you sign before we begin work. This page explains the principles.
- Our fee is for professional services: assessment, advice, document preparation and application handling. It is separate from fees charged by governments, test providers, assessment bodies and visa centres.
- Third-party fees are not ours to refund. Once paid to a government or other body, they are subject to that body’s own rules.
- We do not charge for a result we cannot control. A visa refusal by a government is not, by itself, grounds for a refund of fees for work properly done.
- Refunds apply where your agreement says so, for example if we are unable to start or complete the service for reasons within our control.
- No refund where information was false. If a refusal results from incorrect information or documents supplied by the client, no refund is due.
- How to ask. Write to us with your client reference. We acknowledge refund requests within a stated number of working days and decide within the period given in your agreement.
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